At Brightthreadz, operated by Briskmarket Technology Private Limited, we are committed to providing a smooth, reliable, and hassle-free shopping and delivery experience. This Shipping and Delivery Policy outlines the terms and conditions governing the shipment of products purchased through our platform. By placing an order with us, you agree to the terms stated below.
Throughout this policy, the terms “we,” “us,” and “our” refer to Briskmarket Technology Private Limited, while “you,” “your,” or “user” refer to our valued customers.
We currently offer delivery services to all serviceable pin codes across India. At this time, international shipping is not available.
Orders are generally processed within 1–2 business days , excluding weekends and public holidays, from the date of order confirmation. Once your order has been processed, you will receive a confirmation email containing relevant order and shipping details.
Our standard delivery timeframe ranges from 3 to 8 business days, depending on your location and courier availability. We strive to ensure that your orders reach you promptly and in excellent condition.
If a delivery attempt is unsuccessful due to reasons such as an incorrect shipping address, recipient unavailability, or refusal to accept the package, the shipment will be returned to our warehouse. In such cases, customers may request a re-delivery, subject to applicable conditions or additional charges.
If your order arrives in a damaged condition, please contact our customer support team within 48 hours of delivery and provide clear photographic evidence of the damage.
In the event that a shipment is lost during transit, we will coordinate with our courier partner to investigate the issue. Upon verification, a replacement or refund will be initiated as applicable.
For any questions or concerns related to shipping and delivery, please feel free to contact us at: briskmarkettechnologypvtltd@gmail.com
Thank you for choosing Brightthreadz. We appreciate your trust and look forward to delivering a seamless and reliable shopping experience.