At Brightthreadz managed by Briskmarket Technology Private Limited, we are committed to delivering a reliable, transparent, and customer-centric shopping experience. We believe in fair practices and prompt resolution of customer concerns. This Grievance Redressal Policy has been established to ensure that all complaints are handled efficiently, professionally, and in compliance with applicable laws and regulations. 

What Constitutes a Grievance? 

A grievance refers to any complaint, concern, or dissatisfaction raised by a customer in relation to products or services purchased through our platform. This may include, but is not limited to: 

• Product quality issues or manufacturing defects 
   
• Incorrect, delayed, or incomplete deliveries 
   
• Payment or transaction-related concerns 
   
• Issues with returns, refunds, or exchanges 
   
• Unsatisfactory customer support experiences 
   
• Queries or concerns regarding our policies or practices 
   

How to Raise a Grievance 

If you experience any issues, we encourage you to contact us through our official support channels. The process is as follows: 

Step 1: Visit the Contact Us Page 

Access the  Contact Us section on our website. 

Step 2: Select the Relevant Issue 

Choose the appropriate category that best describes your concern. 

Step 3: Submit Your Complaint 

Provide complete details, including your order ID, a clear description of the issue, and any supporting documents or images, if applicable. 

Once submitted, our customer support team will review your grievance and respond accordingly. 

Escalation to the Grievance Officer 

If your concern is not resolved to your satisfaction by our customer support team, you may escalate the matter to our designated  Grievance Redressal Officer, in accordance with the provisions of the Information Technology Act, 2000 , and other applicable laws. 

To ensure accountability and regulatory compliance, Brightthreadz has appointed a dedicated Grievance Officer who oversees the grievance resolution process and addresses escalated complaints. You may contact the Grievance Officer at: briskmarkettechnologypvtltd@gmail.com

Grievance Handling Process 

• Acknowledgement: We will acknowledge receipt of your grievance within  48 hours via email. 
   
• Reference ID: A unique grievance or ticket ID will be generated and shared with you for tracking purposes. 
   
• Resolution Timeline: We aim to resolve all grievances at the earliest, typically within 7 working days, or as prescribed under applicable laws. 
   
• Ongoing Communication: You will receive regular updates regarding the status of your grievance through your registered contact details. 
   

Closure of Grievance 

A grievance shall be considered closed under the following circumstances: 

• When a satisfactory resolution has been provided by our support team or Grievance Officer. 
   
• When no response is received from the customer within a reasonable time after a resolution has been proposed. 
   
• When a final decision has been communicated in accordance with our policies and applicable legal requirements. 
   

Contact Information 

For further assistance or to raise a grievance, please contact us at: briskmarkettechnologypvtltd@gmail.com 

Note 

This Grievance Redressal Policy may be updated periodically. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.